Refund policy

Returns & Refund Policy

At Lion City Grading (LCG), we strive to provide accurate, consistent, and professional grading services. As grading is a custom service performed on each individual submission, our return and refund policy differs from that of traditional retail products.

Grading Services

Once a grading order has entered processing, including authentication, scanning, grading, encapsulation, or report generation, the service is considered to have commenced and is non-refundable.

If you wish to cancel your order before your cards have been received or before grading has begun, please contact us immediately at lioncitygrading@gmail.com. Refund requests will be reviewed on a case-by-case basis.

Submission Cancellation

Orders may be cancelled prior to the commencement of grading.

If your cards have not yet entered the grading process, we may issue a refund, less any applicable payment processing or administrative fees.

Once grading has commenced, cancellations and refunds are no longer available.

Damaged or Incorrect Orders

Please inspect your graded cards immediately upon receiving them.

If you believe:

You received the wrong card(s)
Your slab arrived damaged during shipping
There is a manufacturing defect with the slab
Your order is incomplete

Please contact us within 7 calendar days of delivery at:

lioncitygrading@gmail.com

Include:

Your order number
Photographs of the issue
A description of the problem

We will investigate and work with you to resolve the matter as quickly as possible.

Reholder Service

If a slab is damaged during normal handling or shipping, LCG may offer a paid or complimentary reholder service depending on the circumstances and the results of our inspection.

Return Shipping

Customers are responsible for ensuring that submitted cards are securely packaged.

LCG recommends submitting cards in:

Penny Sleeve
Toploader or Semi-Rigid Card Holder
Protective Team Bag
Bubble Wrap
SingPost Tracked Mail or equivalent tracked service

LCG is not responsible for damage occurring during transit to our facility due to inadequate packaging.

Customer Property

All submitted cards remain the property of the customer.

LCG will exercise reasonable care while your cards are in our possession and maintain a documented chain of custody throughout the grading process.

Non-Returnable Services

The following are non-returnable and non-refundable:

Completed grading services
Authentication services
Encapsulation services
Custom grading reports
Digital grading reports
QR verification records
Population database entries
Return postage once dispatched

Shipping Issues

Once an order has been shipped using the customer's selected shipping method, the shipment becomes subject to the terms and conditions of the shipping carrier.

If additional shipping insurance was purchased through LCG, claims will be processed in accordance with the applicable insurance policy.