Shipping policy

Shipping Policy

Effective Date: [1st July 2026]

At Lion City Grading (LCG), we are committed to ensuring your cards are handled securely throughout the grading process. Please review our shipping policy carefully before submitting your cards.

1. Accepted Submission Methods

We currently accept card submissions through the following methods:

SingPost Tracked Mail (Recommended)

Customers are encouraged to use SingPost Tracked Mail or another reputable tracked courier service. Tracking provides additional security and allows both parties to monitor the shipment.

Appointment Drop-Off

Customers may also arrange an appointment to drop off their submissions at:

Lion City Grading (LCG)
37 Kallang Pudding Road
#07-13B
Singapore 349315

Walk-ins are not accepted. Drop-offs are strictly by appointment.

2. Before Sending Your Cards

Before mailing your cards, you must:

Purchase your grading service through our website.
Complete the official LCG Submission Form.
Include your Shopify Order Number with your submission.

Submissions received without a completed submission form may experience processing delays.

3. Packaging Requirements

To minimise the risk of damage during transit, we recommend the following packaging method:

Penny Sleeve
Top Loader or Semi-Rigid Card Holder
Team Bag (recommended)
Bubble Wrap
Rigid cardboard box or mailing box

Please ensure cards are securely packed to prevent movement during transit.

LCG is not responsible for damage resulting from inadequate packaging before your shipment arrives at our facility.

4. Receipt of Your Submission

Upon receiving your package, LCG may:

Photograph the unopened parcel
Photograph the contents upon opening
Verify the submission against your order
Record the condition of each card
Scan the front and back of each card
Register your submission into our grading system

You will receive confirmation once your submission has been successfully received and checked in.

5. Return Shipping

Customers may choose one of the following options when placing their order:

Return Shipping

Purchase our Return Shipping Service during checkout.

Your graded cards will be securely packaged and returned using a tracked shipping service.

Tracking information will be provided once your order has been dispatched.

Collection

Customers may collect their completed order by appointment from our office.

Photo identification may be requested upon collection.

6. Shipping Insurance

Return shipping includes standard carrier liability unless otherwise stated.

If you require additional shipping insurance, please contact us before placing your order.

Insurance availability may vary depending on the destination and declared value.

7. Shipping Responsibility

Customer to LCG

Customers are responsible for:

Secure packaging
Selecting an appropriate tracked shipping service
Retaining proof of postage
Retaining tracking information

LCG is not responsible for items lost or damaged before they are delivered to our premises.

LCG to Customer

LCG is responsible for your submission until it has been handed over to the selected shipping carrier or collected by you.

Once the shipment has been accepted by the carrier, delivery is subject to the carrier's terms and conditions.

8. Delivery Time

Estimated turnaround times published on our website do not include shipping time.

Delivery times are estimates only and may vary depending on:

Shipping carrier
Customs clearance
Public holidays
Weather
Other circumstances beyond our control

LCG is not liable for shipping delays caused by third-party carriers.

9. International Shipping

International shipping is available to selected destinations.

Customers are responsible for any applicable customs duties, taxes, import charges, or local fees unless otherwise stated.

Please check your country's import regulations before placing an order.

10. Lost or Damaged Shipments

If your returned package arrives damaged or appears to have been tampered with:

Do not discard the packaging.
Take clear photographs immediately.
Contact LCG within 7 calendar days of delivery at:

lioncitygrading@gmail.com

We will investigate the matter and assist you with any applicable insurance or shipping claims.

Contact Information